Refund & Returns Policy

At BoynBean, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return and refund policy to assist you. Please review our policy below.

1. Return & Refund Eligibility

Our refund and return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.

To qualify for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • You must provide a receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary products.
  • Hazardous materials or flammable liquids/gases.
  • Gift cards and downloadable software.
  • Certain health and personal care items.

Please do not send your purchase back to the manufacturer.

Partial Refunds

In some cases, only partial refunds may be granted:

  • Books with obvious signs of use.
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
  • Any item that is not in its original condition, is damaged, or missing parts (not due to our error).
  • Any item returned more than 30 days after delivery.

2. Refund Process

Once we receive and inspect your returned item, we will send you a confirmation email. We will then notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company – it may take some time for the refund to appear.
  3. Contact your bank – processing times vary.

If you have done all of this and still have not received your refund, please contact us at contact@boynbean.store.

3. Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please:

  1. Email us at contact@boynbean.store.
  2. Send your item to 181 BEAVER COUNT, RINCON, GA, 31407, USA.

5. Gift Returns

  • If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the return is processed, a gift certificate will be sent to you.
  • If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will issue the refund to the gift giver.

6. Shipping Returns

To return your product, please mail it to:
📍  181 BEAVER COUNT, RINCON, GA, 31407, USA

  • You are responsible for covering the shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on your location, the time it takes for an exchanged product to reach you may vary.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of your returned item.

7. Need Help?

For any questions related to returns and refunds, please contact us at:
📧 contact@boynbean.store

We’re here to assist you and ensure a smooth return experience.